Refund policy

Return / Refund / Replacement : 

If you have received a damaged product:

  • Please do not worry. Drop us a mail at mail@thecoolaunt.in with images of the damaged product within 15 days of receiving the order. We will check and have the product replaced or refund your money whichever is preferred.
  • Complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.

 

Cancellation :

  • Please mail us at mail@thecoolaunt.in for cancellation request if your order has not been shipped yet.

  • Orders can be cancelled only if it has not been shipped from our warehouse. 

  • No cancellation applicable for customised products once the order is placed. 

  • Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery.

  • Once shipped, we will not consider cancellation requests.

  • If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.

Refund for the cancelled order :

  • If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Typically, refunds are processed between 7- 12 working days.

  • Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.

 

Currency

All transactions are processed in Indian Rupees (INR). 

Processing Orders

Our business hours are 11 am to 6 pm Indian Standard Time (IST) Monday through Friday. If you need to contact us outside our business hours please email our customer service department mail@thecoolaunt.in and we will respond as soon as possible.

Customer Service Policy

We are committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock (exempting the products under pre-order) and pricing is true and correct. Standard delivery time frames are between 3-14 business days; in the event that an ordered item is not available, or we are unable to fulfil your order for any reason whatsoever, we will notify you within 5 business days for instructions to arrange an agreeable alternative item, a backorder or a full refund, as the case maybe.